After you order a Reward, you will be presented with the option to send an email with a verification link contained in it or you may choose to verify via your security answer. Until you click this link or verify via security answer, your Reward order will be listed as "not verified." After you click on the link or enter your answer, your order is considered verified and will deliver within the quoted delivery time.
You may see the status of your order by visiting the "Order Status" page.
If you chose to send an email and do not receive it you can choose another option You can access the options by going to your order status, and clicking on the unverified reward. You will be given both options again to choose from.
If this does not answer your question, please submit a request to our support team.