Submit a request
Check your existing requests
General Shop & Earn Questions
What is Shop & Earn?
What are "Special Terms"?
Can I Use Non-Swagbucks.com Special Deals, Discounts or Coupons and still earn SB?
How do I earn SB for using your coupons?
How long do I wait before I can redeem my coupons at the store?
Why am I not able to register with my retailer?
How and where can I search on Swagbucks.com?
How do I default my Search Engine to Swagbucks.com?
Do I need to register?
nCrave: How can I ensure I complete these activities correctly?
How Do I Report an Inappropriate Video?
Do I Earn Matching Swag Bucks When My Friends Earn from Watching Videos?
What is Swagbucks TV (SBTV)?
What does the “green” profile icon represent?
How do I earn by playing free games?
Are games available on mobile?
How many SB can I earn by taking the Daily Poll?
How do I submit a Daily Poll idea?
I completed a survey, but did not receive SB. What can I do?
Why did the survey disqualify me before I finished?
With whom does Swagbucks Surveys share my information?
How do I get started with a Task?
If I leave the task, can I pick up where I left off?
What is Training Mode?
Swagbucks Visa® Credit Card
How many SB points can I earn with the Swagbucks Visa® Card?
I made a purchase on my Swagbucks Visa Card yesterday, when will I see my SB points?
Can I change the Swagbucks.com account that my Swagbucks Visa® Card is linked to?
Mobile App- Local
What is Coupons.com Card-Linked Rewards?
What is Yub?
Where do I find Coupons.com Card-Linked Rewards?
Daily Offers (NOSO)
What are Daily Offers (NOSO)?
Do I need a credit card to participate in Daily Offers (NOSO)?
How often are Daily Offers (NOSO) updated?
General Questions- Special Offers
How do I cancel or unsubscribe from an offer I completed?
Do I have to be a new user to complete an offer?
Is it OK to complete an offer more than once?
General Rewards Questions
I don't see a Reward in the Rewards Store that was there in the past. What's going on?
What does e-Gift Card mean?
How are gift cards from the Rewards Store delivered to me?
Where is the Reward I ordered? How long will it take to get to me?
Rewards Verification and Redemption
How do I verify my order and where do I see the status?
Why has my account been selected for account verification? What is this and what do I need to do to redeem Rewards again?
Why was my Reward refunded or put under review?
What is your return policy on Rewards?
There is a problem with the Reward I ordered. What do I do?
I watched a Swagstakes end and then re-start again. What just happened?
What is the difference between Limited Entry and Limited Time?
How will I know if I won?
Invite & Earn
Invite & Earn
Can I Earn SB by Sending a Referral Invitation?
How do I Earn SB from Referrals?
Can I invite a family member that lives in my household?
Do I need a separate login for mobile site?
What do I do if I have a question that was not covered here?
Is it available in my country?
SBTV Mobile App
If I reached my daily limit on SwagBucks TV on the web can I still use the mobile app?
Why did I just get a message showing the 'application has to close'?
Will my rewards show on the mobile app?
How do I contact Swagbucks.com customer support?
Why don't you offer your service to my country/province? When will you?
What is Swagbucks.com?
How do I see more details on the SB I have earned?
Notifications Center: How does it work?
Why is the total of SB on my home page lower than the total on my account details page?
How do I earn SB?
What are SB and do they expire?
Why are SB better than earning cash back?
I never received my verification email. Why not?
I entered my age incorrectly, how do I change it?
Why do I have to verify my account?
Daily Goal Meter
What does not count towards the Daily Goal Meter?
How do I earn Winning Streak Badges?
How does the Daily Goal Meter work?
Error Messaging when exclusive code is being redeemed on mobile.
The SwagButton doesn’t work on your browser.
How long do Swag Codes last?
What are Swag Codes?
Where can I find Swag Codes?
Facebook Guidelines/ House Rules
What is the Influencer Program?
Why should I be a Swagbucks Influencer?
How do I become a Swagbucks Influencer?
Is it true that I can't post my referral links on your Facebook page?
There are multiple people in our home. Can we each have our own account?