What is your return policy on Rewards? Follow Once a Reward is purchased from our store you become the owner of the gift card code. At that point, we are unable to refund the SB back to you. Please be sure to read all the terms on the gift card before you purchase. Related articles There is a problem with the Reward I ordered. What do I do? Can I return or cancel an order and still get SB reward? Why was my Reward refunded or put under review? How are gift cards from the Rewards Store delivered to me? I completed a survey, but did not receive SB. What can I do?