There is a problem with the Reward I ordered. What do I do? Follow Please contact us below if you have a problem with your Reward. Our support team will be able to assist you with any issues that may arise. Related articles What is your return policy on Rewards? I completed a survey, but did not receive SB. What can I do? I completed an offer and have not received credit, what can I do? How are gift cards from the Rewards Store delivered to me? Why has my account been selected for account verification? What is this and what do I need to do to redeem Rewards again?