Normally, it takes 2-7 days for your order from the date of purchase to show up in your account as “pending”, however, it can take up to 32-92 days depending on the type of purchase. If it does not show up after the first initial 32 days and the store's Special Terms do not state any time-based exceptions, please contact our Customer Service. Be sure to provide the following when you write in:
1. Full Name
2. Swag Name
3. Store Name
4. Date Of Order
5. Time Of Order
6. Order Number
7. Subtotal (not including shipping/handling, taxes)
http://www.swagbucks.com/g/contact