Why isn't my order showing in my account?

Normally, it takes between 30 minutes and 5 business days for your order from the date of purchase to show up in your account as “Pending”, however, it can take up to 32 days depending on the type of purchase for points to appear as "Pending". If it does not show up after the first initial 32 days and the store's Special Terms do not state any time-based exceptions, please contact our Customer Service. Be sure to provide the following when you write in:

1. Full Name

2. Swag Name

3. Store Name

4. Date Of Order

5. Time Of Order

6. Order Number

7. Subtotal (not including shipping/handling, taxes)


Was this article helpful?
45 out of 96 found this helpful