Why isn't my order showing in my account? Help Center January 14, 2021 21:41 Updated Normally, it takes between 30 minutes and 5 business days for your order from the date of purchase to show up in your account as “Pending”, however, it can take up to 32 days depending on the type of purchase for points to appear as "Pending". If it does not show up after the first initial 32 days and the store's Special Terms do not state any time-based exceptions, please contact our Customer Service via your Activity Ledger (see below). Related articles I completed an offer and have not received credit, what can I do? How soon after I shop are SB rewarded to my account? I completed a survey, but did not receive SB. What can I do? How are gift cards from the Rewards Store delivered to me? How Does Swago Work? Comments 0 comments Article is closed for comments.