If you are using Internet Explorer, the ActiveX control for the Coupon Printer may have been disabled during installation.
1. Please look for the ActiveX bar (also called the Windows Information Bar) which may appear across the top of the web page.
2. The Windows Information Bar may show this message: "The previous webpage might require the following add-on: 'Couponprinter.ocx' from 'Coupons Inc.". Click here to allow it to run..."
3. Click on the Windows Informtation Bar and select "Install ActiveX". This will allow the Coupon Printer in Internet Explorer to print coupons.
If this does not answer your question, please submit a request to our support team.