Our agents are available to chat with you.
- Chat business hours are 9:30 am- 4:30 pm Pacific Time Monday - Friday , excluding holidays.
- Our support agents are unable to assist with Compliance related questions (Mobile Verification, Deactivation, or Log-in issues.)
If you prefer to submit an email to our team:
- Ticket business hours are 9:00 am- 6:00 pm Pacific Time Monday - Friday, excluding holidays.
- Response time is typically within 3 business days.
- Account related questions may take up to 10 business days. (Deactivation, Mobile Verification, Blocked Surveys).
- You may be asked to verify your email address before a ticket is submitted. Please be sure to look for an email from our Help Center to complete the process.
Choose a topic on help.swagbucks.com. Click an article, each article has a specific topic link to contact us.
If you prefer to chat with us on Facebook:
- Facebook hours are 9:00 am - 5:00 pm Pacific Time Monday - Friday, excluding holidays.
- Response time is typically same day, though due to volume it may take 1 business day.
- We recommend interacting with the Community for general questions.
- You may be asked to submit an email to our team based on the situation.