Why am I not receiving Swagbucks emails?

Receiving emails from Swagbucks is an important factor to make sure you get properly notified when your gift cards are ready, your points get awarded, to be able to confirm settings ( ex: password) change requests, and to get timely updates from our promotional team. 

There can be a few reasons why emails are not showing up from us in your email inbox:

1) You have accidentally "blocked" our emails.

• To fix this, add info@swagbucks.com to safe list
• See the step-by-step below for more info on how to do it

2) Your Inbox is full and cannot receive new messages

• To fix this, delete your old emails and then empty out your trash folder
• After you clear up room, make sure to add us to safe-list (see above)

3) You have chosen in your settings to not receive certain types of emails

• To fix this, visit your setting preferences and turn on the types of emails you'd like to receive.

4) You pressed "Unsubscribe" on a prior email and no longer allowed to receive our emails

• To fix this, please contact our support team and we can add this back for you.

HOW TO ADD TO SAFE LIST:

Outlook Users

• Open the email from the sender you would like to add to the safelist.
• Click on the "Junk" link next to the delete button in the top left corner.
• Click on “Never Block Sender" in the drop-down options below the ‘Junk’ icon.
• Their email message will be automatically added to your Outlook safe senders list.

Outlook (Web Version) Users

• Once logged in, click on the cog in the top right-hand side of your inbox.
• Click on “Safe Senders” under the “Mail” tab.
• Open the email from the sender you would like to add to the safelist.
• Enter the email address of the sender and click the plus sign.
• Your sender will be automatically added to your Outlook safe senders list.

Apple Mail

• Open the email from the sender you would like to add to the safelist.
• Click on the sender’s email address at the top of the email
• A list of options will appear on a drop down
• Click on “Add to Address Book”
• Your sender will be automatically added to your Apple Mail safe senders list.

Gmail® Users

• Open the email from the sender you would like to add to the safelist.
• Click on the arrow next to an email icon on the far right.
• Select “Add To Contacts”.
• You will see the text “Added *Email Address* to contacts.” Appear at the top of the screen, meaning your new contact has been added to your Gmail Safe senders list

Via an iphone/ipad

• Open the email from the sender you would like to add to the safelist.
• Tap the sender's name in the “From” line.
• On the next screen, tap “Create New Contact”.
• Add the details of the email sender (the email will be populated otherwise you will need to add the sender’s other details, name, address etc)
• Tap “Done”.

Via an Android Phone

• Tap to open the email from the sender you would like to add to the safelist.
• Tap the icon next to the email address on the left-hand side.
• Tap “Create contact”.
• Add the details of the email sender (the email will be populated otherwise you will need to add the sender’s other details, name, address etc).
• Tap “save”.