Answer / Surveys
Need help? Please be sure to read through the articles below. There is a submit request link within each article (please allow up to 10 business days for a response).
- I completed a survey, but did not receive SB. What can I do?
- Why did the survey disqualify me before I finished?
- What if a survey encountered a technical error?
- Why am I being prevented from participating in certain surveys?
- How do I determine where and if I received credit for a survey?
- How long after taking a survey will I be awarded with SB?
- How do I submit my grocery receipts using the SB Answer app?
- My receipt is really long. How do I take multiple photos of each section of my receipt to earn SB?
- I receive an error message every time the app tries to process my receipt. What’s wrong?
- What types of receipts can I submit to earn SB?
- Eligible Stores for SB Answer - Receipt Submission
- What is my receipt information used for?
- How do I find my participant number?
- What is Training Mode?
- What happens when I click the 'Give Up' link?
- Can I complete a task multiple times?
- If I leave the task, can I pick up where I left off?
- The system says that I am banned/flagged etc, why is that?