Popular Questions

Overview

• Contact Us!
• Ticket Response Times/What to expect when contacting us

Surveys

• What if a survey encountered a technical error?
• Why did the survey disqualify me before I finished?
• Why are Surveys not for me?

Shop/Offers

• Why didn't I receive credit for an offer?
• What is a TripID?
• Before I make a Shop purchase, how can I make sure I will receive my SB?

Promotions

• How do I Earn SB from Referrals?
• What Is A Swag Code?

Gift Cards

• How do I verify my PayPal Reward?
• How do I see the status of my order?
• Why has my account been selected for account verification? What is this and what do I need to do to redeem again?
• What is your return policy on gift cards?

Videos

• How can I ensure I complete these activities correctly?

Terms of Use and Deactivation

• I never received my verification email. Why not?
• There are multiple people in our home. Can we each have our own account?
• I tried to access my account and I received a message that it has been deactivated. Why?
• I entered my age incorrectly, how do I change it?