Answer
A game offer is tracked from the click on Swagbucks. If that click is not in the Activity ledger, there is no record of the offer, and SB is not added for it.
When this applies
This fits when a game app offer is started from Swagbucks, including a level or a purchase inside the game.
What to do
- Read the offer terms before playing. Many game offers are only for a new player. A game that was already downloaded or played does not track. The terms also name any time limit, any country limit, and when the SB is expected.
- Start from the offer link on Swagbucks. Turn off ad blockers. Do not use a VPN or a proxy. On an iPhone, turn Private Relay off while the offer is in progress: Settings, the name at the top, iCloud, Private Relay.
- Download and open the game in that same session, on the same device. If the iPhone asks to allow tracking, choose Allow. If that prompt does not appear, turn on Allow Apps to Request to Track under Settings, Privacy & Security, Tracking.
- On Android, open Settings, then Apps, then that game, then Permissions, and allow what the app requests. If the app has Enable Analytics or Enable Tracking, turn it on.
- Finish the requirements in that same install. Keep the app installed until the requirements are met and the SB has been added. Deleting or reinstalling the app can stop tracking.
- Progress for that offer is on its Game Details page. A completed goal can also send an email, and a push notification when those notifications are on.
Check the ledger after every step
Open the Visited tab and confirm the click that started the offer. If that click is not listed, SB is not added for the offer.
After each rewarded event, check the Activity ledger again. If an event after the click is not listed, stop. Do not keep playing that offer. Use Help on that ledger row before any further activity. Continuing without that request means SB is not added for the later activity.
If that didn't work
Tracking fails when the app was installed from somewhere other than the Swagbucks link, when a requirement was completed before the click, when a VPN, a proxy, or Private Relay was on, or when tracking permission was not allowed.
A missing email or push notification, after the time stated on the offer, means that goal may not have tracked. The credit time is the time on the offer page. I completed an offer and have not received credit, what can I do? covers an offer wall and a request that asks for proof.
When to contact us
Use Help on the ledger row for that offer. Include the app name, the device type, and screenshots of the progress in the game. A click that never appeared in the ledger cannot be added later. When proof is requested, the review can take 30 business days after the proof arrives.