Answer
Forwarding an online receipt and then seeing nothing back is easy to take as a failure. No confirmation email is sent, and that is normal. SB for an accepted e-receipt shows in the Activity ledger within 24 hours, on a line that says Answer: E-Receipt Submission.
When this applies
This fits when an email receipt from an online order should earn SB.
A photo of a paper receipt from a store is a different kind of receipt. This page is only for an email receipt that is forwarded.
What to do
- Confirm the store is an eligible online merchant. The purchase date on the receipt has to be within the last 10 days.
- Confirm the email shows the store name, the products purchased, the total, and the date.
- Forward that email from the address on the Swagbucks account to Receipts@Swagbucks.com. If the receipt was forwarded from another inbox first, delete the extra "FWD: from name@email.com" lines before sending it on.
- Wait up to 24 hours. No confirmation email is sent.
- Sign in and open the Activity ledger. Choose the filter that says All Activity Types, then choose Answer. Look for Answer: E-Receipt Submission.
If the SB is missing after 24 hours
A receipt is not accepted when any of these is true:
- It was forwarded from an email that is not the one on the Swagbucks account.
- 5 email receipts were already submitted in the last 7 days.
- The store name, the products, the total, or the date is missing. Some grocery emails list only part of the order, and a receipt without the products can be rejected.
- The purchase date is older than 10 days.
- That receipt was already submitted, including by another member.
- The store is not an eligible online merchant.
If the offer also asks for a request to be submitted, the forward and the request have to happen within 15 minutes of each other.
If that didn't work
Forward the receipt one more time from the email on the Swagbucks account. If another 24 hours pass and Answer still has no line that says Answer: E-Receipt Submission, sign in, open the Activity ledger, and choose Get Help.
Send that question only through the Activity ledger. A help message sent to Receipts@Swagbucks.com is not a support request.
When to contact us
Contact Swagbucks from the Activity ledger only after the receipt was forwarded again and another 24 hours have passed. Do not send the question to Receipts@Swagbucks.com.