Answer
A reward that is not what was expected still has a next step. Once a gift card code from the Rewards Store has been received, that code belongs to the account, and the SB is not returned.
When this applies
This fits when a reward arrived and something is wrong with it, or when the question is whether the SB can be returned.
A reward that has not arrived yet is a different page. Where is the reward I ordered? explains that. An order that still says not verified is covered in How do I verify my order and see its status?
What to do
- Read the terms on the reward before ordering. Those terms describe what the gift card can be used for.
- Open the gift card from My Gift Cards and confirm the code matches the reward that was ordered.
- If the code was received and the problem is with the reward itself, contact Swagbucks from the Help page. Include the reward name and the order date.
Returns
Buying a reward from the Rewards Store transfers the gift card code to the account. After that, the SB for that order is not refunded. Reading the terms before the order is what prevents a purchase that cannot be used.
If that didn't work
Check My Gift Cards for the code before sending a message. A missing code follows Where is the reward I ordered?, including a new email if the 24-hour link expired.
When to contact us
Contact Swagbucks from the Help page when the gift card code was received and the reward itself has a problem. A request to turn that code back into SB is not available.