Answer
Finishing an offer and then waiting on the SB is a slow wait. The SB is not missing until the time stated on that offer has passed. SB is added only when the offer was started from the link on Swagbucks and the terms of that offer were met.
When this applies
This fits when an offer was completed and the SB is not in the account yet.
An offer that cannot be found, or a message that no offers are available, is covered below. Those are not missing SB.
What to do
- Read the terms on the offer. The offer has to be started from the link on Swagbucks. An offer finished on the partner's site or by phone, before that link was used, does not earn SB.
- Turn off software that blocks tracking while the offer is completed. That software can stop the completion from being recorded.
- Check the terms for "new customers only" or "once per person or household." A second signup does not earn SB unless the offer says it can be completed again. Canceling a Gillette membership and signing up again is one example that does not earn SB.
- Wait for the time stated on that offer. A ticket before that time is too early.
- Sign in and open the Activity ledger. If the SB for that offer is already listed, nothing else is needed.
If the offer needs proof
Some offers ask for proof before the SB can be reviewed. The completion date on that proof has to be the real completion date.
- A subscription box, such as Gobble, Shoedazzle, or Home Fresh, needs a photo of the box, the shipping label, and the tracking information. A screenshot of those offers is not accepted.
- A sign-up or a download needs the confirmation email. A copied and pasted confirmation is not accepted.
- A higher-paying offer can require additional documentation.
Receipts or photos can be requested before or after SB is added, to confirm the offer with the provider. Sending the proof in the first message makes the review faster. The review can take 30 business days after the proof arrives. SB tied to a Daily Goal is added on the day the ticket is processed, which may not be the same day. Sending proof does not guarantee the SB.
If the offer was on an offer wall
Swagbucks cannot review an offer completed on a third-party offer wall, because that activity is not visible. Contact that offer wall company. If 10 business days pass with no resolution, sign in, open the Activity ledger, find the offer, and choose Get Help. Include the ticket number that company gave you. Support will contact that company after that. If the company that placed the offer is unknown, say so in the message.
If the offer is not listed
The offers on Discover are the ones partners currently have. An offer that cannot be found may have been removed for now.
A message that no offers are available can mean there are none in that country or region. New offers are added over time, so check Discover again later.
If that didn't work
If the time stated on that offer has passed and the Activity ledger still has no SB for it, sign in, open the Activity ledger, find the offer, and choose Get Help. Include the offer name, the exact completion date, and the proof described above.
When to contact us
Contact Swagbucks from the Activity ledger only after the time stated on that offer has passed. For an offer wall, contact that company first. Contact Swagbucks only after 10 business days with no resolution, and include the ticket number that company gave you.