I completed an offer and have not received credit, what can I do?

In order to have your activity track, please be sure to complete it through the link directly on SwagBucks.com, following all terms listed. We also recommend not using any third party software that may block our system's ability to track an order and reading the terms of the activity to ensure successful completion.

Be aware there are delays on offers, please do not submit a ticket before the full time has passed. 

1. Proof of Completion: If you subscribed to an offer (Gobble, Shoedazzle, Home Fresh, etc.), photo evidence is required to investigate. You must include a picture of your box, shipping label, and tracking information. We cannot accept a screenshot of these offers.   For offers that require sign up or download,   please send the confirmation email you received when the offer was completed.*

2. Date of Completion: This date must be exact and match your proof of completion.

3. Offer Walls: If you completed the offer through our third party offer walls, we are unable to investigate due to not having insight into your activity with them.   We do ask that you reach out to the direct offer wall company for assistance. If you do not receive a resolution within 10 business days, reply back with the ticket number they gave you and we will reach out on your behalf at that time.

This information does not guarantee credit will be provided. Our team will investigate once information is received, this may take up 30 business days.

By providing this information up front in your ticket to us, we will be able to offer you a faster resolution. If you are unsure of which company placed the offer, please let us know. 

As a reminder, you can only complete an offer for credit once unless stated otherwise on the offer. For example, if you sign up for Gillette and cancel your account, you can not come back and sign up again for SB. 

When submitting a ticket for credit to your Daily Goal, the credit will be applied on the day your ticket is processed by our team. There is no guarantee we will process your ticket the same day. 

*We reserve the right to request receipts and photo proof of completed offers prior to or after the awarding of SB in order to verify with the applicable provider that such completions are valid.

*Please note, there are times additional documentation may be requested on higher-paying offers. We are unable to accept a copy/paste of the confirmation. 



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