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SUCCESSFUL REWARD TRACKING ON APPLE DEVICES (iPHONE AND iOS)

The article discusses the concept of "tracking," which is used to confirm completed activities from a site to earn rewards. It highlights that tracking on Apple devices may be affected by specific privacy settings, such as App Tracking Transparency, Limited Ad Tracking, and Safari's Intelligent Tracking Prevention. To ensure accurate tracking on iOS, users should allow app tracking, adjust Safari privacy settings, manage Private Relay and VPN usage, and keep their iOS updated. Balancing privacy and reward opportunities is emphasized, and users are encouraged to contact support if issues persist.

 

 

1. What is “Tracking”?

“Tracking” is how we and our partners confirm that you completed an activity from our site and earned a reward. Learn more about the basics here: FAQ: All About Tracking & Our Offers.

2. Does Tracking on Apple Devices (iPhone and iOS) Work the Same?

Apple has instituted a number of unique privacy and security features on its devices that can interfere with tracking, if you do not take special care to configure your settings. Please be sure to review all the tips below before you attempt offers, and keep them in mind if any tracking-related issues arise.

3. What Steps or Settings Can Affect Tracking on My iPhone/iPad?

  • App Tracking Transparency (ATT): For many offers, this is the most important one. If you tap "Ask App Not to Track" when an app asks, that app's ability to track you across other apps and websites is severely limited, hindering accurate ad attribution.
  • Limited Ad Tracking (LAT): (Old setting, potentially still relevant for some). While ATT is the primary control now, older versions of iOS had a "Limit Ad Tracking" setting. Check to see if this setting is enabled (if you have not recently upgraded), or if it carried over from your earlier settings configuration (if you have upgraded).
  • Safari Privacy Settings: Safari has Intelligent Tracking Prevention (ITP), which automatically blocks certain tracking technologies. Even if you haven't explicitly blocked all cookies, ITP can interfere with tracking.
  • Private Relay (iCloud+ Feature): If you subscribe to iCloud+ and have Private Relay turned on, it masks your IP address, making it harder to attribute ad clicks to your device.
  • VPNs: Using a VPN can mask or change your IP address, which can make it harder to track conversions if the advertiser is using IP addresses for attribution.
  • Clearing Safari History and Website Data: Regularly clearing your Safari history, cookies, and website data will remove any tracking information stored on your device.
  • Incorrect Date and Time Settings: Inaccurate date and time settings can sometimes interfere with tracking processes that rely on timestamps.

4. How Can I Help Make Sure My Clicks are Tracked on iOS?

  • Grant App Tracking Permissions (ATT Prompts): When an app asks "Allow [App Name] to track your activity across other companies' apps and websites?", tap "Allow". This is the most important step. If you want to earn rewards for app installs or in-app purchases driven by ads, you must allow tracking. Consider allowing tracking only for the apps that you use to discover rewards.
  • Check ATT Settings (if you declined previously):
    • Go to Settings > Privacy & Security > Tracking.
    • Make sure the toggle for "Allow Apps to Request to Track" is ON (green). If it's off, you're blocking all tracking requests.
    • Underneath that, review the list of apps that have requested to track. If you previously denied permission to an app, you can change your mind and toggle the switch to ON (green) to allow it to track.
  • Check Safari Privacy Settings:
    • Go to Settings > Safari.
    • Prevent Cross-Site Tracking: This should be OFF (grey) for best tracking. While it's good for general privacy, it can interfere with ad attribution. Only disable it if you're actively trying to earn rewards for ad engagement and understand the privacy implications.
    • Block All Cookies: This should be OFF (grey) for best tracking.
    • Privacy Preserving Ad Measurement: Ensure this toggle is ON (green). This allows a level of privacy-safe measurement by Apple itself that can sometimes improve tracking.
  • Private Relay (iCloud+): Consider temporarily disabling Private Relay when you're actively trying to earn rewards through ad clicks. To do this:
    • Go to Settings > [Your Name at the Top] > iCloud > Private Relay.
    • Toggle "Private Relay" OFF (grey). Be aware that this will temporarily reduce your online privacy.
  • VPNs: If you're using a VPN, try temporarily disabling it when you're engaging with ads for potential rewards.
  • Date & Time: Go to Settings > General > Date & Time. Make sure "Set Automatically" is ON (green).
  • Regularly Update iOS: Keeping your iOS updated ensures you have the latest privacy features and bug fixes that might affect tracking.
    • If you’ve recently updated your iOS, make sure to revisit the privacy settings above and look to see if new tracking- or privacy-related settings have been added or enabled.  With some updates, these settings may be enabled by default and could interfere with future tracking attempts. 

By carefully managing these iOS settings, you can significantly improve your chances of accurately tracking your ad engagement and receiving the rewards you deserve. Remember to weigh privacy considerations against reward opportunities and adjust your settings accordingly!

Need More Help?

If you’ve followed all the guidelines and still face issues, reach out to our support team with as much detail as possible. We're here to assist you!