I receive an error message every time the app tries to process my receipt. What’s wrong? Help Center August 10, 2021 18:07 Updated There are a few different reasons why we’re unable to accept your receipt: Incomplete Information: Your receipt must contain the store name, list of products purchased, transaction total, and the date of purchase. Be sure to capture the entire contents of your receipt. For longer receipts, you can take multiple photos. Just hit the + sign to take multiple receipts. Illegible: Your receipt is too blurry/unreadable in order to correctly identify the contents of the receipt. Receipt too old: Receipts that have a transaction date older than 10 days will not be accepted. Duplicate Receipts: If we’ve already seen this receipt, it will be rejected by the app. You can only submit your receipt once. Furthermore, if you attempt to upload a receipt that was uploaded by another Swagbucks user, the receipt will not be accepted. Not Eligible Store: We accept receipts from a wide range of stores. We accept receipts from a wide range of stores. For a complete list of eligible retailers, see here. Related articles Eligible Stores for Everyday Receipts (Any Receipts) Submissions What types of receipts can I submit to earn SB? How do I submit my grocery receipts using the SB Answer app? I completed a survey, but did not receive SB. What can I do? My receipt is really long. How do I take multiple photos of each section of my receipt to earn SB? Comments 0 comments Article is closed for comments.