Answer
A reward that has not arrived yet is usually still inside the processing window. An electronic gift card email takes up to 5 business days. A PayPal transfer takes up to 5 business days. Business days are weekdays, and they skip weekends and holidays.
When this applies
This fits when an electronic gift card or a PayPal reward was ordered and has not arrived.
PayPal also has to be connected before a transfer can be sent. How do I redeem SB with PayPal? explains that setup. A reward that was refunded because a verification PIN was not entered is a different situation. Why do I have to verify my account to redeem a reward? explains that.
What to do
- Wait for the email. An electronic gift card email takes up to 5 business days. A PayPal transfer takes up to 5 business days. Check the spam folder as well as the inbox.
- For a gift card, open the link in that email, sign in, and enter the password. The gift card code is on the next screen.
- Use the link within 24 hours. After 24 hours, open My Gift Cards in the account and request a new email.
- If the link fails in Outlook, open the same message in the inbox at the email provider, such as Gmail or Yahoo.
The email link is how the gift card code is delivered. It goes to the email address on the account. Order status can be checked in the account while the reward is still processing.
If that didn't work
After 5 business days, check the inbox and the spam folder for the gift card email or the PayPal confirmation. If the gift card email arrived and the link expired, open My Gift Cards and request a new email. A new email can be requested at any time after those 24 hours.
When to contact us
Contact Swagbucks from the Help page only after 5 business days, once the inbox, the spam folder, and a new gift card email have been checked.