I am getting errors while uploading my receipt

Answer

An upload error usually means the photo could not be read, not that the purchase was rejected. A steady picture of the whole receipt is what gets processed. Most receipts are processed within a few minutes. Some take longer while the receipt is read.

When this applies

This fits when a photo of a paper receipt will not upload, or the SB from that photo is missing.

An email receipt from an online order is a different path. How do I earn SB with my E-Receipts (Online Shopping Receipts)? explains how to forward that email.

What to do

1. Hold the camera steady so the picture is not blurry.
2. Include the whole receipt, from top to bottom. The photo has to show the purchase date printed on the receipt, the store name or logo, the receipt total, and every offer being claimed.
3. For a long receipt, use the + button to add another picture, such as the top half and then the bottom half. The pictures are combined after upload.
4. Check the purchase date. A receipt older than 10 days is not accepted.
5. Wait a few minutes, then sign in and open the Activity ledger. If the SB for that receipt is already listed, nothing else is needed.

If that didn't work

Upload the receipt again with a clear photo of the entire receipt. A photo that is blurry, cut off, or missing the date, the store, the total, or an offer cannot be processed.

If the new photo is complete and the SB is still missing after the receipt has been processed, sign in, open the Activity ledger, find the receipt, and choose Get Help.

When to contact us

Contact Swagbucks from the Activity ledger only after a second upload of a clear, complete receipt, once that receipt has been processed and the SB is still missing.