Magic Receipts Handbook: How to Upload Receipts and what to do if you are experiencing issues.

Magic Receipts” is one of the best ways to quickly get Cash Back on groceries and household items, however. We recommend using the Swagbucks mobile app to upload receipts, as it's easier to take photos with your smartphone. 

Making sure your receipt is eligible for the proper credit takes some understanding to reduce frustration. This article will help you with the following” 

  1. Understand the importance of “qualifying details” 
  2. Learn tips & tricks to maximize your Cash Back and how to take the perfect picture of your receipt (Use the Swagbucks app!
  3. Get help if your submission fails

Understand the Magic Receipt qualifying details: 

At any given time there are hundreds of items eligible for Cash Back. You might not see all of them because of your location, prior shopping patterns, or simply because they are no longer available (items can cap out). Before you run out and buy the item at the store, please make sure you fully understand which items are eligible for Cash Back. 

  1. Before you get too excited about an item, be sure you are clear on the store eligibility! If you buy an item at the wrong store, you won’t be eligible for credit. 
  2. Review the “Buying Options” to check the quantity of items that are eligible for Cash Back (for example: Buy 1, get 175 SB, Buy 2, get 450 SB)
  3. Check the specific products listed in the “Fine Print section” (flavor, scent, size, etc). 
  4. Check specifically for conditions like start date, expiration date and weekly limits. 

 

 

Tips & Tricks To Maximize Cash Back

 A) It's all about the photo! Most receipts are too long to fit in 1 photo. Press the “Add Photo” button to add more images of the lower sections of your receipt. Take your time and really focus on snapping a great pic that our system can read easily.

B)  Within the submission flow, select only the items that are on your receipt. To assist, you can also select the number of products purchased for deals that have a buy 2 options. Please note the selecting items that are not on your receipt within this screen will only result in rejections. 

D) Shopping by Store or by Category can help you discover specific grocery items. Tap and toggle between the 2 sections to browse: 

 

Take The Perfect Picture:

When you submit a picture of your receipt, our robots and elves scan the image to match up thousands of data points from the receipt to analyze which items are eligible for Cash Back. Be sure to take extra time to line up your receipt in order to take the perfect picture. Below are tips that outline what makes the perfect picture! 

A.

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How to upload your receipt in the Swagbucks App and how to get help if your receipt submission fails: 

Nothing is more frustrating than getting an error after you submit your receipt photo. The most common reason for the error is usually the quality of the photo. We will NOT process your receipt if it's not perfect (see tips above!). If you experience and issue with processing, please follow these steps:

A) First tap “Review Your Receipt Photos”. From there you can delete your initial photos and replace them with new photos by tapping the”Add photo” button. Please use this option to attempt to take new and better photo(s) of your receipt. If pieces of info were missing, like the store name, be sure to include the necessary portions of your receipt on the second tap. Resubmitting the same photo again will not work. 

 

 

 

 

B) If after a second consecutive failed attempt you think there is a problem, you can request a Review of Your Receipt. Click the "Contact Customer Support" at the bottom of the screen, select the items you wish our team to review and tap “Send for Review”

 

 

C) When Your receipt is under review, you will receive an email within 10 days as to the outcome of the review. Please do not create another support ticket for the same issue as it will delay the review.

D) If your receipt submission was approved, but you feel you were not given the proper amount of Cash Back, it is very likely due to missing requirements. However, if you would like to question the credit amount, you can create a support ticket from your Activity Ledger only by following these steps:

  • To navigate to your Activity Ledger in the app, tap on the 3 horizontal lines in the top left hand corner of the Swagbucks homescreen. Next, tap “See Recent Activities” to find the specific item for which you’d like to create a support ticket. 

  • If you received some credit, it will be on your POSTED Tab. Find the specific item, tap the arrow to expand the section, and click the help link at the bottom.

 

  • If you received NO credit, it will be on your VISITED Tab. Find the Specific item and click the help link from it. NOTE: You should choose to review your ticket (see section B above) if you are inquiring about a rejected receipt submission.

 

  • After your receipt is in review, it may take up to 10 days to hear an outcome. Please not submit multiple help tickets about the same issue. Look out for emails and make sure you respond if action is required.