I forgot my password. What do I do?

Answer

A forgotten password can be reset from the sign-in page in about a minute. Support does not need to set a new one.

When this applies

This fits when the password is forgotten or the account will not sign in.

Changing the email on the account is a different page. How do I change my email address? explains that.

What to do

1. Open the Swagbucks login page.
2. Enter the email address used to register.
3. Choose Forgot My Password.
4. Open the reset email and choose the secure link inside. Check the spam or bulk folder if it is not in the inbox. Allow a few minutes before requesting another email.
5. Choose a new password and sign in.

Security question

A security question is an extra check that the person signing in is the account holder. The answer should be memorable and kept private.

To reset a forgotten security question:

1. Sign in and open My Settings.
2. In Account Information, choose Edit.
3. Next to Reset Security Question, choose Send Email.
4. Open the email sent to the address on the account and follow the instructions.

If that didn't work

Confirm the reset used the same email address that registered the account. Check the spam or bulk folder, then request the reset email again after a few minutes.

When to contact us

Contact Swagbucks from account help only when the registered email is no longer available, or after the reset steps still do not open the account.