Answer
SB is redeemed in the Rewards Store for a gift card, PayPal, or a charity donation when one is offered. SB is not paid to a bank account, and it cannot be transferred to another account. PayPal is the cash reward.
When this applies
This fits when a reward is being ordered, when the question is cash or a transfer, or when a reward that used to be in the store is gone. An electronic gift card or PayPal reward that has not arrived yet follows Where is the reward I ordered? A code that already arrived follows There is a problem with the reward I ordered. What do I do?
What to do
- Open the Rewards Store.
- Choose a reward and an amount. The SB balance has to cover that amount.
- Choose Redeem and finish the check the order asks for. How do I verify my order and see its status? covers an order that says not verified. Why do I have to verify my account to redeem a reward? covers a one-time PIN.
- For cash, use How do I redeem SB with PayPal? An electronic gift card email and a PayPal transfer each take up to 5 business days.
If that didn't work
A reward that is missing from the store has sold through or is unavailable. Check the Rewards Store again later. A reward can come back, and a date for that is not posted. Redeem also stops when the SB balance is short or verification is still open. A transfer to another member is not available.
When to contact us
Use the Help page when Redeem fails and the SB balance covers the reward. A reward that has left the store is not a support case. How long does a reply from Swagbucks take? explains the reply time.