To access your Virtual Mastercard, follow the link in the email you receive. This allows you to use the card at any merchant accepting Mastercard debit online or by phone. Save the email to check your balance and transaction history. For detailed instructions, click "View My Gift Card Code" in the redemption email, log in, copy the pin, and claim your card at MyPrepaidCenter. After verification, register your card. For a physical card, request it through "View Card Details," fill out the form, and note a $3 fee applies with a two to three-week delivery time.
How do I Acces My Virtual Reward Card?
Your Virtual Mastercard will be delivered to you via email. Simply click the link to access your Virtual Mastercard Account, ready for use instantly. Use your account at worldwide merchants where Mastercard debit is accepted online or over the phone. Save your email and click the link again at any time to view your balance, transaction history and access the virtual card details.
We know this experience is a bit different and we're here to help! Check out the instructions below!
Step-by-Step instructions
When your gift card is ready, be sure to click through the redemption email
Click on "View My Gift Card Code" and it will take you the page to login
Once you're logged in you'll be directed to here
Be sure to copy the pin before you click on "Claim your card" button! You'll need it for the next step!
You'll be redirected to MyPrepaidCenter where you will enter your pin code
You'll then get prompted to through a quick verification step:
Once you complete verification, the final step is to register your card:
And that's it!
To request a physical card, click on the green "View Card Details" button and select "Request plastic card"
All you need to do is fill out the requested information and click "Send my card"
Keep in mind there is a $3 fee deducted from your card balance to convert your virtual card to a plastic card. Please allow for two to three-week delivery.
To reach out to Prepaid Digtal by phone, the customer service number for Mastercard prepaid cards is 1-888-371-2109 (toll-free in the U.S. and Canada). For calls outside the U.S. and Canada, the number is 1-339-234-6415.