Swagbucks requests identity verification (IDV) to protect members and prevent unauthorized activity. The process is handled by Persona, a reputable US company specializing in IDV, chosen for their reliability and commitment to privacy. Typically, users need to provide an image of a government-issued ID and a selfie. The process usually takes a few minutes, but may require up to 10 business days for review. For privacy and security details, visit Persona's security and privacy policy pages. Cooperation in completing the IDV process is appreciated, and further information is available through provided links or support.
Q: Why am I being asked to verify my identity?
A: At Swagbucks, we are committed to protecting our members, our site, and our rewards program from online threats. To help ensure a safe environment and prevent unauthorized activity, we must occasionally request that our members complete a simple identity verification (IDV) process, as noted in our Terms of Use.
Q: How does the IDV process work?
A: We have partnered with Persona, a trusted third-party company, to handle the IDV process via their dedicated, online portal.
Q: Who is Persona, and why do you use them?
A: Persona is a reputable US company specializing in IDV. We chose them for their positive user experience, reliability, and commitment to privacy and security.
Q: What information will I need to provide?
A: Persona will prompt you to provide whatever information is required; typically, just an image of your government-issued identification (ID) and a selfie.
Q: How long does the process take?
A: The Persona process is designed to be quick and efficient, usually taking a few minutes. In some circumstances, our team may require up to an additional 10 business days to review and confirm your results.
Q: How does Persona protect my privacy and security?
A: For details on the advanced measures that Persona employs to protect your data privacy and security, please visit https://withpersona.com/security. We also encourage you to review their Privacy Policy at https://withpersona.com/legal/privacy-policy.
We kindly request your cooperation in completing the IDV process. For more information, refer to the links provided or reach out to our support team. Thank you!