Answer
A new reward order stays “not verified” until it is confirmed. Confirmation can be the link in an email, or the security answer on the account. After that, the order delivers in the time quoted for that reward.
When this applies
This fits when a reward was just ordered and the status says not verified, or when the question is where to see order status.
A one-time PIN by text or postcard is a different check. Why do I have to verify my account to redeem a reward? explains that. How long a gift card or PayPal reward takes after it is verified is covered in Where is the reward I ordered?
What to do
- Choose one option on the order: send an email with a verification link, or answer the security question.
- Open the link in the email, or enter the security answer. The order is verified after that.
- See the status on the Order Status page. Each status can be opened to show where that reward is in delivery.
- Open the order to see the details and, after delivery, the link to the reward. The shipped date is the date the reward was delivered to My Gift Cards.
If the verification email does not arrive
Open Order Status and choose the reward that still says not verified. Both choices are offered again: a new email, or the security answer. A forgotten security answer can be reset from I forgot my password. What do I do?
If that didn't work
Check the spam folder for the verification email, then choose the unverified reward and send the email again. The order does not move to delivery while the status says not verified.
When to contact us
Contact Swagbucks from the Help page only after the email and the security answer have both been tried and the order still says not verified.