Answer
A reply has a set window, and a second ticket does not speed the first one up. Support hours are 9:00 am–6:00 pm Eastern, Monday–Friday, excluding holidays. A first reply arrives within 1 business day when the ticket comes from the Activity ledger or chat. A question about a deactivated account, mobile verification, or surveys turned off gets a reply within 3 business days.
When this applies
This fits when the question is how to contact Swagbucks, or how long a reply takes.
A message that surveys are not for you is covered in Why are surveys not for me? A reply on that topic arrives within 3 business days. A reply does not turn surveys back on.
What to do
- Sign in and open the Activity ledger.
- Choose Visited, then choose the date range.
- Find the activity and choose the arrow beside it.
- Choose Get Help, then choose Contact Customer Support.
An offer or a shop purchase goes through the Activity ledger. A missing click means that activity did not track. The Visited tab is the place to check before finishing an offer or a shop purchase.
The message has to come from the email address on the Swagbucks account. An email from the Help Center may ask to verify that address before the ticket is submitted, or to verify identity before an account change.
If the activity is not in the ledger
Choose Get Help on the Activity ledger, choose the category that matches the question, add the details requested, and submit. The same hours and reply times apply.
A general question may already be answered in the Help Center. Open tickets and gift-card resends are on the Help page, under My Reported Issues and My Rewards.
How long a reply takes
- A first reply takes up to 1 business day for a ticket from the Activity ledger or chat.
- A deactivated account, mobile verification, or surveys turned off takes up to 3 business days.
- A follow-up on the same ticket usually takes up to 10 business days. The first reply often starts a closer look, and that next reply takes longer than the first one.
- Some tickets take up to 30 business days. That happens when a higher-value offer has to be checked with the partner, or when the issue has to go to a senior agent, a manager, the tech team, compliance, or a partner for approval.
An email with the ticket ID arrives when the ticket is received. A later email may ask for more information. The ticket stays pending until that reply is sent. If no email asks for anything, no reply is needed.
An automatic email based on the form can be wrong. Reply on that same ticket and say so. SB tied to a Daily Goal is added on the day the ticket is processed, which may not be the same day.
If that didn't work
Reply on the same ticket for an update. A new ticket about the same issue moves the first one down the queue. Read each support email. Some of them ask for a reply or a specific action before help can continue.
When to contact us
Contact Swagbucks from the Activity ledger. Use one ticket per issue, from the email on the account.