Answer
A Swagbucks page or app that stalls usually loads after a hard refresh, a current browser, or a fresh install of the app.
When this applies
This fits when a page will not load, the app freezes, a video will not play, or the site says something went wrong. SB that did not post is a different problem. How does offer tracking work?, How does Shop & Earn work?, and I completed a survey, but did not receive SB. What can I do? cover those.
What to do
- Hard refresh the page so the browser loads a new copy. On Windows, in Chrome, Edge, or Firefox, press Ctrl+Shift+R. On a Mac, in Chrome, Edge, or Firefox, press Command+Shift+R. In Safari, hold Option and choose Reload, or press Command+Option+R.
- If the page still fails, open it in a current version of Chrome or Firefox. Update the browser. Leave JavaScript on.
- Turn off other extensions for the page. An ad blocker follows How can I receive SB with an ad blocker installed?
- In the app, force close it, then update it from the App Store or Google Play. How do I use Swagbucks on a phone? covers the app and the website.
- For a sign-in loop, clear the cookies for Swagbucks and sign in again. A forgotten password follows I forgot my password. What do I do? A Google or Facebook sign-in has to stay connected on that account.
- For a “something went wrong” message, sign out, sign in, and try again after a few minutes.
If that didn't work
Clear the saved cache and cookies for Swagbucks, then sign in again. If the app still freezes, uninstall it and install it again from the store. The website in the phone browser is the other way in while the app is being reinstalled.
When to contact us
Use the Help page when the page or the app still fails after a hard refresh and a fresh browser or a reinstall. Include a screenshot of the error. How long does a reply from Swagbucks take? explains the reply time.