When your ticket is received by our support team, you can expect a first response within these timeframes:
- Business hours are 9:00am- 5:00pm Pacific Time Monday - Friday
- First response within 24 hours during weekdays
Follow up responses
More often than not, the first response may open a series of investigations and follow up responses can usually take longer.
Complicated and tricky issues may need to be reassigned to a Senior Support Agent or escalated to a Manager. Our team will resolve your issue as quickly as possible but it can take up to 10 business days, especially if your issue requires a fix from our Tech team, Compliance, or approval from our partners.