Each ticket is addressed individually, resulting in varying resolution times. Simple inquiries can be resolved in a few hours, while complex issues may take up to 30 days due to required investigations or inter-departmental collaboration. The Customer Care team is dedicated to resolving issues efficiently, appreciating customer patience and understanding as they ensure all concerns are thoroughly addressed.
Each ticket is handled on an individual basis, which means that the duration required to resolve each one can differ greatly. For certain tickets, the process of finding a solution can be quite rapid, sometimes taking just a few hours to effectively address the issue presented. This quick turnaround often occurs when the inquiries are straightforward and can be easily fixed without requiring extensive resources or time.
Conversely, there are situations where the resolution process becomes significantly more intricate. In these cases, resolving the ticket may necessitate thorough investigations or collaboration with various departments within the organization. Such complexities can lead to a resolution time that stretches up to 30 days, as the team works to ensure that all aspects of the issue are carefully examined and addressed.
Our Customer Care team is committed to providing a comprehensive resolution to every ticket and is actively working to resolve issues as efficiently as possible. We sincerely appreciate your patience and understanding throughout this process, as we strive to ensure that all concerns are handled with the utmost care and attention.
🎉The best way to get support from our team is through your Activity Ledger🎉
Start by going to your Activity Ledger here:
https://www.swagbucks.com/account/summary?visited=true
- Click "Visited"
- Choose Date Range
- Find Your Activity and click arrow beside activity to reveal dropdown
- Click "Get Help"
- Click "Contact Customer Support" to send ticket for that specific activity
Note: Offer and Shop purchases must go through Activity Ledger. If you do not see a click, this means your activity did not track through Swagbucks.com. We suggest always checking your Visited ledger before proceeding with an offer or shop purchase.
When you click "Why Can't I Find My Activity?" at the bottom of your Activity Ledger, you will see helpful information about sending in a ticket. When you click "Click Here" be sure to read the special guidelines.
If you need help for activities that don't show in your ledger...Simply click "Get Help" and follow the prompts and choose the appropriate category in the dropdown, provide requested details, and submit ticket.