Each ticket is addressed individually, resulting in varying resolution times. Simple inquiries can be resolved in a few hours, while complex issues may take up to 30 days due to required investigations or inter-departmental collaboration. The Customer Care team is dedicated to resolving issues efficiently, appreciating customer patience and understanding as they ensure all concerns are thoroughly addressed.
Each ticket is handled on an individual basis, which means that the duration required to resolve each one can differ greatly. For certain tickets, the process of finding a solution can be quite rapid, sometimes taking just a few hours to effectively address the issue presented. This quick turnaround often occurs when the inquiries are straightforward and can be easily fixed without requiring extensive resources or time.
Conversely, there are situations where the resolution process becomes significantly more intricate. In these cases, resolving the ticket may necessitate thorough investigations or collaboration with various departments within the organization. Such complexities can lead to a resolution time that stretches up to 30 days, as the team works to ensure that all aspects of the issue are carefully examined and addressed.
Our Customer Care team is committed to providing a comprehensive resolution to every ticket and is actively working to resolve issues as efficiently as possible. We sincerely appreciate your patience and understanding throughout this process, as we strive to ensure that all concerns are handled with the utmost care and attention.