At Swagbucks, our goal is to resolve your issue as quickly and accurately as possible. In some cases, our Customer Service team may ask you to provide supporting documentation to help investigate your request. Here’s why that’s necessary and how it helps:
Why We Ask for Documentation
Providing proof helps us:
- Verify your claim (e.g., that an offer was completed or a reward was not received)
- Identify the exact issue and where it occurred (especially with third-party offers or apps)
- Speed up the investigation by reducing the back-and-forth
- Protect your account and ensure the request is legitimate
Examples of Accepted Documentation
Depending on your issue, we may ask for:
- Screenshots of completed offer confirmations, app progress, or order confirmations
- Email receipts showing purchase or signup details
- In-app progress screens or level completion for games
- Transaction IDs, Player IDs, or order numbers
What Happens Without It
Without documentation, we may not have enough information to verify your claim—especially for missing SB from third-party offers. This could lead to delays or result in your request being closed without being able to provide further investigation.
💡 Tips for Faster Support
- Submit all requested documentation with your initial request whenever possible
- Make sure screenshots are clear and uncropped
- Include relevant details such as Offer Name, Date Completed, and any emails or messages from the advertiser