If you're running into problems on the Swagbucks website or app, try these common troubleshooting steps before reaching out to our support team.
1. Page Not Loading or Responding
Try:
- Clearing your browser’s cache and cookies
- Switching to a different browser (we recommend Chrome or Firefox)
- Turning off ad blockers or browser extensions
- Ensuring your browser is up to date
For app users:
- Force close and reopen the app
- Check for app updates
- Uninstall and reinstall the app if needed
2. Login Issues
Make sure:
- You’re using the correct email and password
- You reset your password using the Forgot Password link if needed
- Social login accounts (Google, Facebook) are still active and connected
- You clear cookies if stuck in a login loop
3. Activity Not Tracking (Surveys, Offers, Shopping)
Ensure that:
- All requirements listed in the offer or survey were completed
- You didn’t switch tabs or use incognito/private mode
- Third-party cookies are enabled
- You’re not using a VPN
For shopping offers:
- Start your shopping trip directly from Swagbucks
- Complete the purchase in one session
- Avoid using outside coupon/promo codes
4. App Crashing or Freezing
Steps to try:
- Restart your device
- Update to the latest version of the app
- Uninstall and reinstall the app
- Ensure your device meets minimum requirements
5. Videos or Content Not Playing
- Disable ad blockers
- Use a supported browser (Chrome or Firefox)
- Check your internet connection
- Make sure JavaScript is enabled
6. “Something Went Wrong” Error
- Log out and log back in
- Clear cache/cookies or reinstall the app
- Wait a few minutes and try again—this may be temporary
- If the problem continues, take a screenshot and contact support